TERM AND CONDITIONS 

Orders – How Contracts Are Formed

  • Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
  • If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
  • No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
  • In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 3 working days.
  • Any refunds due will be made using the same payment method that you used when ordering the Goods.

Payment

  • Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
  • We accept the following methods of payment on Our Site:
  • Credit / Debit Cards 
  • PayPal

Faulty, Damaged or Incorrect Goods

  • By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
  • All of our Goods, unless otherwise stated, come with a 12 month manufacturing warranty. Should the Goods fail due to a manufacturing fault during the first 12 months from the day that you receive the Goods (and ownership of them), we will offer a repair of the Goods or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.

Complaints and Feedback

  • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
  • If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

  1. fullfill this form  
  2. email us on support@puffandyou.com