Returns and Refunds policy
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was delivered in the last 30 days, Damage claims and order discrepancies will not be accepted after this time.
- The product is in new condition and in original packaging.
- The product isn't used or damaged
- You have the receipt or proof of purchase
- Altered items are not eligible for return.
Products that do not meet these criteria will not be considered for return.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
We are responsible for the risk of loss of or damage to the product during shipping, both to and from PUFF&YOU.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us
By email: [email protected]
Privacy policy
What information do we collect about you?
•Name
We collect information about you when you register with us or place an order for products or services. This information includes your:
•Name
•Postal address(es)
•Telephone number(s) (maybe required)
•Email address(es)
If you have a registered account on the website, the following information is collected and stored as you use the website and place orders:
•Details of your previous orders
•Details of intended purchases (e.g.shopping basket contents, wishlist)
We do not collect or store any of your personal information if you do not register with us or place an order.